Refund Policy of Best Social Services

A refund policy is an agreement where you inform customers about your policies regarding returns and refunds.

It usually includes the following pieces of information:

  1. How many days they have to return a product
  2. How will they receive the refund (credit or replacement)
  3. If you offer refunds for digital products or in-app purchases
  4. Who pays for shipping to return the product
  5. And so on

Why do we use a Refund Policy?

  • Best Social Services has made a custom policy for your e-commerce store.
  • Like other websites, we have also made a Refund Policy for our customers.
  • Customers must be informed about their rights to refunds. This “policy” is the page where businesses inform customers about their policy on refunds.
  • The “Refund Policy” use this agreement to inform users about your policy on returns and refunds.
  • The “Privacy Policy” agreement
  • Use this agreement to inform users about your privacy practices and what kind of personal data you collect from users.
  • If you collect any kind of personal data from your users (e.g. email addresses, first and last names), you’re required by law to have this agreement.
  • The “Terms and Conditions” agreement
  • This is optional but recommended. Use this agreement to set the rules and guidelines for users when they register an account with you.
  • You could add the Return and Refund Policy in your Terms and Conditions rather than having a separate agreement on returns.

Wikipedia defines “refund” as:

In retail, the refund is the process of a customer taking previously purchased merchandise back to the retailer, and in turn, receiving a cash refund, exchange for another item (identical or different), or a store credit.

Your Refund Policy should include at least the following sections:

  • The numbers of days a customer can notify you for wanting to return an item after they received it
  • What kind of refund you will give to the customer after the item is returned: another similar product, a store credit, etc.
  • Who will pay for the return shipping

The Policy should include the following sections:

  • If you offer refunds on digital purchases
  • If you offer refunds in limited cases, e.g. download link wasn’t working

The best Policy you can have is the simplest one. Here’s what a policy based on the above tips will look like:

  • If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
  • You can return a product for up to 30-days from the date you purchased it.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt for your future use.